I am really struggling with my current provider. 3 weeks ago I had over 48 hours of continual heart palpitations and went to A&E twice because I was so concerned. They said my ECG was fine both times.
I contacted my right to choose provider and asked for a medication review and the said they can’t just do a review and that my GP needed to request it. I asked the GP and they refused as they did not agree to shared care.
I have been stuck between the 2 places, back and forth for 3 weeks(30 + mins on hold each time I call the RTC provider), while trying to work full time in a new job, with no meds(I stopped taking them as soon as the palpitations started).
I’m confused as to why I’m being told my symptoms are serious and need to be looked into, but on the other hand, 3 weeks later I’m still waiting for a review. I asked to speak to a supervisor or manager and was told no.
So, I was wondering if it’s possible to transfer to another provider, and if so, does anyone know how to go about doing it?
This sounds extremely serous. I am sorry that you have been put through this - I am going to see if i can pass this on to someone who might be able to offer proper guidance
Hi, I hope you’re doing okay. It’s a difficult position to be in, and it can be worrying to experience symptoms without explanation, and feel like you haven’t got any alternative options.
Have you had any updates or further thoughts since posting?
If your RTC provider has refused a medication review, you could ask them to provide written reasons and a plan for how your care will be managed going forward. The side effects you shared should be accounted for in the titration process.
Your GP isn’t obligated to manage or request changes to RTC prescriptions without a shared care agreement in place. But if your concerns aren’t being responded to your GP could contact the prescriber directly to flag the symptoms and ask for clarification on monitoring. This would be to make sure that there is a plan in place and to record the process and requests for changes.
With the ‘Right to Choose’, your GP can refer you to another provider, but whether or not the new provider takes on the responsibility of your care during treatment is up to them. It might be worth contacting your GP again to discuss if you don’t hear anything else soon.
Feel free to share any updates or questions since you posted this.